At Jaybernal, we are committed to delivering your furniture efficiently and safely, while also providing a straightforward exchange process should you need to make changes to your order. Our logistics and customer support teams work hand-in-hand to ensure that every Coat Rack, Console Table, and Shoe Rack arrives at your doorstep in pristine condition.
Shipping Policy
All orders are processed within 1–3 business days after receiving your payment confirmation. You will receive a notification email with your tracking number once your order is shipped. Delivery times vary based on your location but generally range from 3 to 10 business days.
We use reliable carriers to ensure the security of your package throughout the shipping process. Larger furniture items may require freight shipping, in which case our team will contact you directly to coordinate the delivery schedule. If there are any unexpected delays, our support staff will promptly update you.
Shipping Fees
Shipping fees are calculated at checkout and depend on your order’s weight, size, and destination. Occasionally, we offer free shipping promotions on selected items or order values exceeding a certain threshold.
Damaged or Missing Items
If your item arrives damaged or if any part is missing, please contact us within 48 hours of delivery. Send detailed photos and a description to [email protected], and our team will provide a replacement or guide you through the return process.
Exchange Policy
We accept exchanges within 14 days of delivery. If you're not satisfied with your item, whether due to size, color, or style, you may exchange it for another product of equal or lesser value. Please note that all items must be returned in their original packaging and unused condition.
To initiate an exchange, contact our support team at [email protected] with your order number and reason for the exchange. We will guide you through the process and provide a return shipping label if necessary. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Non-Exchangeable Items
Customized or clearance items may not be eligible for exchange. Please review the product page for specific information or reach out to our team before placing your order if you have any concerns.
Your satisfaction is important to us. We strive to ensure that every piece of furniture from Jaybernal enhances your living space, and our exchange policy is designed to be fair, flexible, and customer-friendly.